Terms of service
Terms of Service
This website is operated by Lussa.
Throughout the site, the terms “we”, “us” and “our” refer to Lussa. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
If you do not agree to these Terms, you should not use our website or purchase products from us.
1. Store Information
Lussa is operated by:
Business name: Lussa silk
Brand name: Lussa
Email: Info@lussasilk.com
Lussa sells silk hair-care essentials, including silk caps, bonnets, scrunchies, hair ties and related accessories.
2. Use of Our Website
By using this website, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.
You agree not to use our website for any illegal, fraudulent, harmful or abusive purpose.
You must not attempt to interfere with the security, functionality or availability of our website.
3. Product Information
We do our best to display our products, descriptions, prices, colours and images as accurately as possible.
However, product colours may appear slightly different depending on your screen, device settings, lighting and photography.
Product descriptions, availability and prices may be changed or updated at any time without prior notice.
We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted.
4. Silk Product Claims
Where a product is described as silk, we aim to ensure that the product information is accurate and transparent.
Our silk products are described with their material composition and, where applicable, momme weight and certification information.
Customers should always read the product page carefully before purchasing.
Accessories that are not made from silk, such as magnetic hijab pins, will be clearly described as non-silk items.
5. Orders
When you place an order, you agree that all information you provide is accurate, complete and up to date.
After placing an order, you may receive an order confirmation email. This does not automatically mean that your order has been accepted.
We reserve the right to refuse, cancel or limit any order if we suspect fraud, misuse, incorrect pricing, product unavailability, payment issues or any other legitimate reason.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item(s).
6. Prices and Payment
All prices are displayed in euros (€), unless stated otherwise.
Prices include VAT where applicable, unless otherwise stated at checkout.
Shipping costs, if applicable, will be shown before checkout.
Payment must be completed at checkout using one of the payment methods available on our website.
We are not responsible for any additional fees charged by your bank, payment provider or card issuer.
7. Shipping and Delivery
Shipping times and costs are explained in our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by carrier delays, customs processing, incorrect delivery information, high order volumes or circumstances outside our control.
You are responsible for providing a complete and correct shipping address.
If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
To request a return, you must contact us within the applicable return period and follow the return instructions provided.
Returned items must meet the conditions stated in our Return & Refund Policy.
For hygiene reasons, hair-worn products such as silk caps, bonnets, scrunchies and hair ties may not be accepted for return if they have been worn, used, washed, stained, scented, damaged or removed from sealed hygiene packaging, unless the item is defective.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged or incorrect.
9. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If an item is defective, damaged or incorrect, contact us as soon as possible at [INFO@LUSSASILK.COM] with your order number and clear photos of the issue.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund or another suitable remedy.
10. Promotions, Discounts and Gift Cards
Promotional offers, discount codes and gift cards may be subject to additional conditions.
Discount codes cannot be applied retroactively after an order has been placed.
We reserve the right to modify, suspend or cancel promotions at any time.
Gift cards, if offered, are non-refundable unless required by applicable law.
11. Intellectual Property
All content on this website, including the Lussa name, logo, text, images, product descriptions, graphics, videos and branding, belongs to Lussa or is used with permission.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our written permission.
12. Customer Content and Reviews
If you submit a review, photo, video, comment or other content to us, you confirm that the content is honest, accurate and does not violate the rights of others.
By submitting content, you allow us to use, display or share that content for marketing, website or social media purposes, unless you clearly tell us otherwise.
We reserve the right to remove reviews or content that are abusive, false, offensive, misleading or unrelated to our products.
13. Third-Party Links and Services
Our website may contain links to third-party websites, apps, payment providers or services.
We are not responsible for the content, privacy practices, policies or actions of third-party websites or services.
Using third-party services is at your own risk and may be subject to their own terms and conditions.
14. Limitation of Liability
We do our best to provide a safe, reliable and accurate website and shopping experience.
However, we cannot guarantee that our website will always be available, error-free or uninterrupted.
To the fullest extent permitted by law, Lussa is not liable for indirect, incidental or consequential damages resulting from the use of our website or products.
Nothing in these Terms limits or excludes your statutory consumer rights under applicable law.
15. Personal Data
We process personal data in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that your personal data may be processed for purposes such as order fulfilment, customer support, payment processing, shipping, fraud prevention and legal compliance.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of our website after changes are posted means that you accept the updated Terms.
17. Governing Law
These Terms of Service are governed by the laws of Belgium, unless mandatory consumer protection laws in your country of residence provide otherwise.
Any disputes will be handled by the competent courts of Belgium, unless applicable consumer law gives you the right to bring a claim in another jurisdiction.